Today we received a note from Jon Ryan about some data recovery work we did for him a few weeks back.
As we read the letter, we thought he might have a problem with the work we did. As we continued reading we were relieved to see Jon’s sense of humor at work 🙂
Hey, last month my wife dropped off our home tower-drive. It had died and she was devastated by the loss.
I did whatever I thought I could and ultimately decided that this was best sent to someone who had “real skills” and asked her to drop it off at your Lincoln outlet. Phyllis was slightly leery of the decision-and mortified that the end result was a $500 + fee attached to a vague technical reference to “some data was recovered” (translation-this has been a challenging year and the holidays were crazy –a lion’s share of the money we were going to spend on our kids went to the recovery effort-so one might imagine her concerns as being escalated beyond the norm.)
Couple that with a husband trying desperately to meet our financial needs with a willingness to do about anything/trade anytime for cash (translation=I am NEVER home) and I just NOW (weeks later) got around to researching what data may or may not be included in the trade.
It’s not fair to think we should /could expect anything. But so much was riding on this –both from a pragmatic and the personal sense.
And I just wanted you to know that, after a little bit of looking and a little bit of prayer and a little bit of re-installation and a little bit of give and take
We are NOT satisfied with your firms assistance…
…because we are overjoyed!
I have already used a dozen of the recovered files for personal and professional reasons. My oldest daughter was able to bring closure to a Gold Award in Girl Scouts (which would have been too overwhelming to start anew—it is a year and a half project to date) And Phyllis is NOW backing up several cd’s (literally several gig) of PRICELESS pictures and documents of the kids and our family that we would of /could have lost forever.
Wow, I cannot put into words how delighted I am to have entrusted our needs to Schrock Innovations and to the NOMINAL costs attached to the success/recovery we can now expand on / enjoy. I don’t know if you get a lot of customer satisfactions ratings that are A++(ir 101% satisfied) but please add our names to your list of referrals.
May you continue to bring light to the darkest corners of those lives who KNOW better than to let things go unsupervised and backed up)
Jon and Phyllis Ryan
Pioneer Publishing, Inc
-you are the BEST decision I made so far this year… I think of you often and take delight in knowing such an inspiring man Jonathon Ryan
Thanks for the vote of confidence Jon! Your kind words mean a lot to us!