Award Winning Computer Repair Services in Lincoln, Nebraska
Schrock Innovations’ Lincoln Computer Repair Service Center was our first location. Established in 1999, our talented staff of PC and Mac repair technicians has been honored with KFOR’s Best of Lincoln Award every year since 2002.
The Lincoln Service Center is equipped with 25 bench spots and averages a 24-48 hour turnaround time for most computer repair jobs. In addition, our technicians in Lincoln have 4 phone lines to provide technical support and can host up to 8 simultaneous Schrock Desk remote computer support connections.
We also offer free pickup and drop off services as well as on-site and corporate IT support from this location.
what our clients say
Thank you Lincoln for your outstanding service!
We recently received a nice email from Sharon about fantastic customer service she was given by our Lincoln service center. Thanks Sharon for the response.
I just felt obliged to email you to tell you of the wonderful experience I had this past week with your Lincoln computer center.
Since I retired from permanent employment, I have purchased all of my computer needs from your center. I have been happy with the over-all service and especially like being greeted by Kathy each and every time I come into the center. This past week, I was having difficulty getting into my email, and when I called, Kathy put me in touch with a technician named Chris, and he took over and remotely fixed my problem, as well as gave me some helpful hints with regard to getting around in my system.
The over all procedure took many hours, but he called me and I checked in a couple of times, just to make sure I wasn't missing something. He apologized for it taking so long, but I didn't mind and considered it a BIG successful task. I live in Seward and I stopped in the store to purchase a new surge-protector this week, and asked Kathy the best way to get in touch with you on a personal note, as I wanted to let you know what a great experience I had and the wonderful staff you have. I listen to your program via KFAB every Sunday, and I always feel like I learn something new and I enjoy your "personal" touch concerning you and your family.
Thank you from a satisfied customer.
Thanks from the Lone Star State
Carolyn sent us a lovely email thanking us for the outstanding service she received from our Lincoln center. Carolyn, thank you for your email and we are pleased that you had such a great experience and we are happy to hear you are looking forward to our Christmas desktop special.
I just wanted to again let you know how much I appreciate the great job you are doing in hiring and training your personnel.
I usually call into the Omaha office but a couple weeks ago the phone was not working for some reason or other. Next I tried the Pappillon office and had the same problem. So, I tried the Lincoln office. I was able to get through and spoke with Chris. My problem was that, for reasons unknown to me, my Secure Updater had suddenly disappeared from my programs in my desktop computer. It was nowhere to be found. Chris did a Schrockdesk and found that indeed it had disappeared and he proceeded to do all sorts of procedures to try to get it back. He worked for a long time because my computer was running really slowly. I'm talking REALLY slowly. Some of the procedures were to try to speed it up. Eventually I did get the Secure Updater back. I want to commend Chris for his patience in helping me and then in not charging me. You did not make much money then but then Good Will is not measured in money.
Next, a couple of days ago I turned on my computer and was using Microsoft Edge for my browser (I normally use Firefox) and all of a sudden there was a deafening noise and a message that said Edge had experienced a problem and not to turn off the browser and to call the number on the screen. I knew I wasn't going to call THAT number. Instead, I picked up the phone and called your Lincoln office again. Chris was not there (his day off) but Craig was and at first he said to bring in the computer because it sounded like a virus. I'm running Endpoint and I explained to him that I live in Round Rock, Texas and could not easily bring in my computer. He said he would try something if I could use Firefox to get on the internet. Thankfully I was able to do that and he did a Schrockdesk. I don't know what he did but he fixed it. I want to commend Craig for being so great and trying something that apparently worked. He also did not charge me so you did not make money on this either. Again, Good Will doesn't have a price.
Last year I bought the Christmas special tablet from the lovely Amber and this year, I hope to be able to replace my desktop with your Christmas special desktop. I'm saving my money. :o)
Thanks again for the great job you do. I just wish you would open an office in Round Rock so I could actually bring in my computers when I have a problem or when I just wanted to get a tune-up. We need a company like yours here.
I'll be listening to your show on Sunday morning on KFAB via iHeart radio. You always give great tips and information. I am also anxiously awaiting my Allen Band.
Best wishes for a great day.
Thor - I would like to say Thank You for granting me a free Maintenance Checkup when you installed the new Endpoint Protection on my computer. I realize that you had no obligation to do so, but I truly appreciate your customer service focus.
I also want to express my thanks for the courteous and friendly service that Kathy and all of your service technicians at the Lincoln store extend to me each time I ask for help. She and they are always gracious and helpful whenever I experience problems with my computer. You have a GREAT staff here in Lincoln.
I will continue to come to you for all my computer hardware and software needs.
A very satisfied customer - Jim Putman