When you attepmt to install a new Symantec Norton product such as Live Update, Norton Antivirus or Norton Internet Security you may recieve an error message similar to the following:
Error: "Install Error:10. The LiveUpdate install failed because LiveUpdate was not able to register one of its components . . ."
This error can will occur about 25% of the way through the installation process. After the error occurs, the installation will fail. Repeated attempts will also fail and the product will not install. In most casesd, simply running the Norton Removal Tool will not resolve this problem, and manually removing entries from the registry will not work either. The product installation is failing because Live Update is attempting to make changes to existing keys in your registry that have ownership assigned to another administratiuve account that may or may not exist.
NOTE: - Following the directions below will remove ALL of the listed Norton and Symantec products from your computer. If you have multiple Norton or Symantec products on your computer that are listed below, and you do not want ALL of them removed, seek the help of a professional computer repair service center.
Once you are certain that you want to completely remove all Symantec Norton products from your computer, you need to download the Symantec Norton removal tool, SYMNRT. This is a tool designed by Symantec, the makers of Norton products, to save users who are caught in no man's land. It simply looks for, and removes all Norton files and registry entries that could cause a problem with your new installation.
You can not run this tool directly from your temporary internet files folder, so you must save this file to your hard drive before you can continue removing your Norton products. We would suggest that you save the file to the Windows desktop so it is easy to find once the internet windows are closed.
NOTE - Be sure you print this tutorial, or bookmark it before you continue. You will need to restart your computer numerous times to complete this process, and when you do so, this window will close. Click here to bookmark this page. (Ctrl+D)
Next, double click on the Symantec Norton removal tool (SYMNRT.exe) file that you saved on your Windows desktop. Follow the on-screen instructions. The program will ask you to enter a code to ensure that you are a human and not an automated program. Once you have correctly entered the code, the program will proceed to remove all Symantec Norton programs from your computer.
After the Symantec Norton removal tool (SYMNRT.exe) program completed its processes, you were asked to restart. If you have not done so, please do so now. Although the Symantec Norton removal tool program does not ask you to do so, we have found that a second restart is sometimes required for all files to be removed completely. If you restarted when prompted by the Symantec Norton removal tool program, please do so one more time. If you have not restarted at all, please restart now, and then restart again after that.
Once we are done rebooting, you can delete the Symantec Norton removal tool file from your desktop. To do this, right-click on Symantec Norton removal tool file, and then click delete. Click Yes to confirm the deletion. Next you need to check for some files that may have not been automatically removed. This process may vary based on the Windows operating system you are using. If you use Windows XP, click Start > My Computer. If you use Windows 98/Me/2000, double-click the My Computer icon.
Now that all Norton products are completely removed, you will need to download a second tool from Microsoft. The SubInACL.exe tool will reset the permissions in all of your registry keys to their default settings. This process will take several minutes, but once it is completed, you will be abel to easily install your Symantec product.
Download the SusInACL tool from the Microsoft website, and save it to your desktop. Once you have saved the tool, proceed to step 4 of this tutorial.
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f
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