This is the type of feedback we love to hear. Jerry C. checked his computer in last year for a maintenance checkup and he had this to say about his experience:
My following comment, in essence, is to report the honesty of service I received at the Village Pointe location. I have done the maintenance checkup several times but a little over a year ago I brought it in for a problem.
I dropped my laptop off when I was going out of town and explained a problem I was having. Your employee thought it sounded like a hard drive problem. When he called, he informed me it was not the hard drive and that the maintenance took care of it. If he told me I needed a new hard drive I certainly would not have argued since that’s what I expected.
I’ve already purchased my next check up for June.
A major goal of ours is to provide a level or service that earns the trust of our customers. We’re glad that our candid, accuracy-driven approach has earned your positive review. Thanks, Jerry!