|This tutorial will explain what MoviePass is (also known as MovieLand and MediaPipe), how you got infected with MoviePass, and what you need to do IMMEDIATELY to remove MoviePass from your PC and cancel the MediaPipe account that has been opened for you with MoviePass.
This website is the largest collection of information on the web about MoviePass and their shady MediaPipe software that is responsible for the popups that are plaguing your computer. This remove MoviePass tutorial is a multi-page tutorial, so be certain to follow the links below and follow all directions precisely. To read more details about MoviePass and their MediaPipe software, read our press release about MoviePass and their MediaPipe software here.
MoviePass is described by its maker as an "Internet-based multi channel entertainment browser." You may have intentionally or unintentionally installed the MoviePass' MediaPipe software on your computer by clicking an advertisement on a web page.
While the software does what it advertises, users have reported that it is hard to remove MoviePass and the MediaPipe software when they are done with it. The MoviePass software grants you a free trial period during which you can use the MediaPipe service. According to the MoviePass Terms of Service, if your MoviePass / MediaPipe software trial expires, you are required to pay for a minimum of one month of service. To avoid incurring this charge, you would have needed to cancel your MediaPipe account before your trial expired.
MoviePass maintains that users with expired trials have entered into a binding contract and that these users now owe MoviePass money for the service they agreed to pay for. While their TOS is quite clear, there are no popup messages alerting users to this seemingly important detail until after their trial has expired and it is time to collect. The popups escalate in frequency until they disrupt your computing experience almost continually. In addition, MoviePass' MediaPipe software also transmits a list of all installed programs on your computer back to the MoviePass / Media Pipe organization. MoviePass claims that this helps them overcome any software "conflicts," but it has earned them a designation of Spyware from Schrock Innovations.
If you see these popups on your computer, you already have a MoviePass / MediaPipe account, and you MUST cancel your MoviePass account if you wish to discontinue service. Failure to cancel your MoviePass account could result in collection activities and damage to your credit report. In the past, MoviePass offered a telephone number for cancellation. Recently they removed that phone number and now callers report problems getting through to a MoviePass representative when they call. Updated cancellation directions are listed below.
The MoviePass website has updated their terms and conditions. In uppercase bold letters they now state that if you use the MoviePass trial service, the MoviePass and MediaPipe software will remain on your computer until you meet your "obligations" (i.e. pay them a subscription fee). Even the remove MoviePass link in your Add/Remove programs will not eliminate the MoviePass / MediaPipe software.
MoviePass used to offer a phone number to cancel and remove MoviePass, however they have since routed that number to voicemail. In case you need the MoviePass phone number, it is: (866) 431-7720. They have now created a remove MoviePass customer service cancellation web page where you can request that your MediaPipe software be canceled and remove MoviePass software. You can attempt to complete their remove MoviePass cancellation instructions, however reports indicate that when users visit the page, MoviePass demands money to remove MoviePass popups from your computer. To attempt their remove MoviePass process, click on The MOVIEPASS Cancellation Page and follow the remove MoviePass instructions listed there.
When you click on the link, you will be directed to a page that attempts to detect the MoviePass and MediaPipe software on your computer. If it is detected, then you will be admitted into the remove MoviePass cancellation area. If you attempted to remove MoviePass in whole or in part already, you will be prompted to reinstall MoviePass and/or MediaPipe on your PC. DO NOT REINSTALL MOVIEPASS!! If the link takes you to a remove MoviePass page, do not, under any circumstances, provide any additional information
about yourself such as your phone number, name, address, social security number, credit card number or bank account number to MoviePass.
Further, reports indicate that if you refuse to pay MoviePass, attempt to remove MoviePass software without paying MoviePass, dispute the MoviePass charges on your credit card, or cancel your MoviePass account in any way that is not in accordance with the MoviePass / MediaPipe cancellation policy, that MoviePass may threaten you with bad marks on your credit report. Their terms of service make reference to their right to do so, although we have not found a single instance of an individual who was actually pursued.
If you have already paid money to remove MoviePass, it is IMPERATIVE that you follow their MoviePass removal directions and cancel your MoviePass / MediaPipe account before you remove MoviePass from your computer. To cancel your account, please visit the MoviePass / MediaPipe cancellation webpage. If you do not wish to cancel your MoviePass account or you can not access the remove MoviePass cancellation website, you should proceed with the remove MoviePass tutorial by clicking on the links below to move on to the remove MoviePass instructions.
Remove MoviePass Step 2. After you have installed and opened Firefox, you need to begin the MoviePass removal process. To do this, you will need to disable your System Restore in Windows ME and XP. Once you have disabled your system restore, you should because you will need to restart your PC.
Remove MoviePass Step 3. Next, you will need to boot your computer into Safe Mode. This will help ensure that the MoviePass and/or MediaPipe infections are not running while you are attempting to remove MoviePass.
Remove MoviePass Step 4. Once you are in Safe Mode, run the uninstaller that was added to your Add/remove Programs list when the MoviePass and MediaPipe software
was initially installed. To do this, open your control panels and locate the Add/Remove Programs control panel. Double click on it to open it. Uninstall any of the following
programs you find in the list of installed programs:
*note* As you attempt to remove these MoviePass and MediaPipe programs, some of them may be in use (even in safe mode). Because of this, the removals may fail. If any attempted MoviePass removal fails, press the "Ctrl-Alt-Del" key combination on your keyboard and click on the processes tab. This is a list of every running process on your computer. The name for the running process should be similar to the name of the program MoviePass removal that failed. For example, if the removal of the "Notification Utility" program failed, you might see a running process with the word "notification" in it. Left click on any such processes, and then left click on the "End Process" button. Once the MoviePass and MediaPipe process have been ended, attempt the removal through Add/Remove Programs again.
Remove MoviePass Step 5. Now that all of the applications have been removed using Add/Remove Programs, you will need to manually clean up the bits of MoviePass and MediaPipe that have been left behind. This is important to prevent reinfection with MoviePass and/or MediaPipe! To do this, open My Computer, and then double click on your C drive. Then double click on the "Program Files" folder. If you get a "These files are hidden" message, click on the link to view the files.
We have found that this process is easiest if your Program Files folder is organized in "list" view. To do this, left click on the "View" option at the top of the window, and then left click on "List." Now you should see an alphabetized list of every program folder that is installed on your computer. We have compiled a list of all known MoviePass folders below. Compare the list of MoviePass components below against the list of programs in your Program Files folder. Right click on any folders that match and left click on the word delete.
Delete Any of the Following MoviePass and Media Pipe Folders:
You are almost done! There is only
Remove MoviePass Step 6. There are still two things you must do to complete the removal process and prevent reinfection, so follow these directions carefully! and then restart your computer to exit Safe Mode. Once your computer is restarted, return to this page to continue.
Some users have reported that MoviePass has continually reinfected their computers after it has been successfully removed. To prevent this from happening to you, we recommend that you download and install the FREE Google Pack. The Google Pack contains FREE essential software which includes one of the best application on the Internet for removing spyware - Adaware Personal Edition. Downloading and installing the Google Pack over a high speed connection will take about 3 minutes, but it is WELL WORTH THE WAIT!! There are thousands of infections just like MoviePass out there that can cost you and your family big money if your computer is unprotected. Protect your family and your computer with the Google Pack.
Remove MoviePass Step 7. Once the Google Pack is installed, close all windows you have open. Do not empty your recycle bin yet. Just in case you removed one folder
too many, you can restore them from the recycle bin. The last step of the removal process is to reboot your computer. This will terminate any additional MoviePass or MediaPipe running processes, and refresh your system.
After your computer is rebooted, the remove moviepass tutorial is complete. It is important to remember that even though you have removed the MoviePass / MediaPipe software from your PC any account you may have intentionally or unintentionally established with MoviePass is still active and you may be responsible for charges on your account. If you have not done so already, please call (866) 431-7720 to cancel your MoviePass and MediaPipe account.
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