Computer Repair in Omaha, NE

16909 Burke St. Suite 129 Omaha, NE 68118

Our Omaha service center location

How much does it cost to fix a laptop or PC?

Our services	Price
PC repair	1st hour free with promo code. $140/hour thereafter.
Mac repair	1st hour free with promo code. $140/hour thereafter.
Laptop repair	1st hour free with promo code. $140/hour thereafter.
Hard drive data recovery	1st hour free with promo code. $140/hour thereafter.
Data recovery	Free evaluation. Starts at $400.
Preventative Maintenance	$95
Sophos Endpoint Antivirus	One time sign up $75 Mobile and $160 PC. Yearly $75

Can you help upgrade the hardware components of my computer, such as RAM or storage?

Yes, we can upgrade hardware components of your computer, including RAM (Random Access Memory) and storage. Upgrading these components can improve your computer's performance and allow for more storage capacity. Whether it's increasing the RAM to handle more demanding tasks or upgrading the storage to accommodate larger files, we can assist with hardware upgrades.

We can help identify compatible hardware options based on your computer's specifications, install the new components, and ensure proper functionality. Additionally, we can provide guidance on selecting the appropriate hardware upgrades based on your specific needs and budget.

Do you provide on-site repairs, or do I need to take my computer to their location?

We offer both on-site repairs and the option to take your computer to our repair location. On-site repairs involve technicians coming to your location to diagnose and fix computer issues at your home or office. This can be convenient if you prefer not to transport your computer or if the issue requires troubleshooting in your specific environment. However, some repair tasks may require specialized equipment or extensive repairs that are more efficiently done at our location. In such cases, we would need to take your computer to our facility for repair. We can discuss with you all the available options to determine the best course of action based on your specific situation.

What are some signs that indicate my computer may have a hardware problem ?

Several signs can indicate that your computer may have a hardware problem. Here are some common indicators to look out for:

Random and frequent computer crashes or unexpected shutdowns.
Blue screen errors (BSOD) or other error messages during system startup or operation.
Unusual and persistent loud noises coming from your computer, such as grinding or clicking sounds.
Overheating issues, where your computer becomes excessively hot or shuts down due to overheating.
Slow performance and sluggishness, even after optimizing software and performing maintenance.
The computer fails to power on or experiences difficulty in turning on.
Peripherals, such as USB ports or audio jacks, stop functioning properly or exhibit inconsistent behavior.
Display issues, including flickering, distorted images, or no display at all.
Persistent and recurring hardware-specific error messages or warnings.
Failure to recognize or access specific hardware components, such as hard drives or memory modules.

If you experience any of these symptoms, it's recommended to consult with one of our specialists for a thorough diagnosis and appropriate hardware repairs. We can help identify the underlying hardware issue and provide the necessary repairs or replacements to get your computer functioning properly again.

Why use Our Omaha Computer Repair Services?

Schrock Innovations’ Omaha Computer Repair Service Center was established in 2006. The Omaha Service Center is equipped with 40 bench spots and a full service data recovery lab that provides services to our other locations when needed.

Fixing computer

Some of Omaha’s best computer repair technicians work in the Omaha Computer Repair Service Center. In fact, we have been recognized as the Best of Omaha, The SBA Small Business of the Year, as well as the Omaha World Herald People’s Choice.

Omaha computer repair team

With same-day to next-day PC and Mac repairs and a convenient West-Omaha location, the Omaha Service Center is our fastest growing location.

Stop in today for all your computer repair and data recovery needs.

Omaha office

How long does it take to repair a laptop?

The time it takes to repair a laptop depends on the extent of the damage or issue. For minor repairs, such as replacing a keyboard or upgrading RAM, it may take only a few hours. However, more complex repairs, such as fixing a motherboard or replacing a hard drive, can take several days or even weeks to complete. Additionally, the availability of replacement parts can affect the repair time. It's best to consult with a professional repair service for a more accurate estimate of the repair time for your specific laptop issue.

Schrock Innovations

3.8

Based on 70 reviews

review us on

Kay Dalstrom

17:51 27 Dec 22

Austin, in the Burke Street location was extremely helpful and patient helping this 80 year old (young) lady renew Secure Updater on one computer and check the expiration dates on other programs on two computers--both purchased at Schrock--including a 2014 Holiday Special. Austin is a keeper!Thank,Kay Dalstrom

Janice Frey Kelpe

17:23 14 Dec 22

I was having problems with secure updater and called for help. I got Schrock himself and with the help desk he fixed it for me in a very short time. Kudos to him and all of his techs. They are always very helpful with any problems I have.

Stephanie

21:02 23 Nov 22

Thor and EVERYONE who works at Schrock Innovations are awesome. No where else could you call and get questions answered about a computer problem so quickly and easily.

Jackson Davis

20:38 12 Nov 22

Absolutely amazing customer service fixed my computer in one day and I was not even charged being a first time customer. Best Computer repair in Nebraska!

Kristina Murphy

13:37 26 Oct 22

We received poor service with staff (who are unknowledgable and don't know how to properly problem solve basic issues) such as with my external blu-ray players for an HP Pavillion Tablet Laptop. We brought in my HP Pavillion Tablet Laptop to have general maintenance, to add virus software, upgrade to windows 11, install additional ram, add software for my new external blu-ray player.This process took well over a week to get all of these items completed (beginning the 1st time, with returning my laptop without installing the additional ram and properly ensuring the external bluray player would play a DVD and my current 2022 Medical DVDs), which it had been doing prior to having them install the blu-rays new software. This also included a several phone calls (once unsuccessfully with the owner, Thor) and the 1st call with a younger member of his staff to problem solve the issue of the blu-ray not working properly and finally we took it in to the their store location to get all of the work properly completed. I would not recommend them for any computer work especially when we paid them a small fortune to complete it properly the first time in a timely manner.

Kirk A. Hicks CPA

02:07 13 Oct 22

Your help desk personnel are awesome! I had a dreadful experience Tue 10/11; all of sudden my Outlook 2013 didnt work with my business email. After 2 hrs of intense work - Dawson and Thor the King of all tech support professionals - they were able to restore my pc to good working order. Thanks guys!

Russell Hopp

17:03 08 Oct 22

Schrock Innvovations is the best in town. my husband and I only let Schrock work on our computers/laptops!

Chuck Adams

20:11 24 Aug 22

I have had two laptops serviced at Schrock and received great service. The "T" team, Trenton, Tanner and Thor, took my situation and made it delightful. So nice to be able to have both systems running smoothly again. Looking forward to a long relationship.

Carole Janning

19:42 18 Aug 22

I've been a customer for many years and always keep coming back. I've purchased two Holiday Specials and both were outstanding computers. Today Trent in Omaha helped me with a couple of issues and he was very knowledgeable.

Mary Illig

13:37 17 Aug 22

Excellent team with exceptional talent! Resolved my high-priority computer hardware issue quickly and competently. I highly recommend this company.

Jacob Craft

15:51 18 Jul 22

Absolutely the worst possible place you could do business with. I took my laptop in three times for the same issue and each time they said they fixed the problem I was having but they never did, if anything it got worse. After the last visit whatever they did it made my entire microsoft office inoperable and they refused to take responsibility or do anything to help even after one of their employees told me that their attempted fix caused the problem. My computer is not only not fixed still, it is worse off from having taken it to them. They had my laptop for several days each time I took it in and only called me twice. I had to be the one to call to get updates. Do not go here.

steve hollman

17:45 25 Jun 22

Andrew spent the time and effort to fix my problem! Glad to see him in the Lincoln service center! Thanks , Steve H

David Smith

16:55 10 Jun 22

Top notch experience. Great computer company

Paul McNally

04:29 15 May 22

The people at at Schrock are great! They are as helpful as they are knowledgeable.

Jana Martin

17:52 03 May 22

Service has gone downhill. Just recently we had our computer in for maintainance as we have a contract..had always liked their service but they sent us home without a key component and we had to travel back to get it from Fremont…then found that our computer’s wireless system wouldn’t stay on and called. Women who answered said we had to bring computer in as couldn’t talk us thru it then accused our service provider of ‘foisting’ its problems back on them, when clearly it wa s computer problem. I went on line and found three solutions—one of which I was able to do that worked. We need a new computer but won’t go back to Schrock!

Brown Cow

19:10 31 Mar 22

I went to this shop once 3 years ago. just got a very scammy-looking text message. Like, it looks exactly like the random text messages you get from India about how you won $10,000 and all you have to do is click a link.Screw company's that market this way.

Douglas Woodworth

00:18 25 Mar 22

Did a great job on my laptop very friendly service.

Lucinda Klein-Lombardo

21:09 03 Mar 22

Most recently James helped us work through some issues with our printer/scanner and 2 laptops. He was very helpful and patient. As their commercial states, "if it's a quick fix, there's no charge." The items we were charged for were reasonable. Everyone I've interacted with (Paula, Brian) in the Omaha store has been professional and friendly.

Caden McAhren

21:44 12 Jan 22

Schrock Innovations is always there to help me and give me good advice. They are very patient and kind. Parker was my helper today and he was great.

Craychek

20:48 27 Nov 21

I recieved this computer as a gift in 2014 or 2015. It is still going strong and still has the capability to run a vast majority of applications and games smoothly. I upgraded the video card and when I ran into trouble with getting it to fit appropriately I brought it in and the tech put the part in appropriately for free. Staff is nice and products are quality.I plan on having them build my next computer so that it will have VR capabilities.

Bill Hackenberg

22:52 13 Nov 21

Went in for a repair. Would cost more than laptop was worth. Looked at what they had in stock . It was a effect for the lady to give any details on a new laptop. We have them put a virus protection on 2 separate computers. They do it at different times and even after I told them to take my credit card off their files still get billed

Jeffrey Micek

21:34 16 Sep 21

Service Service Service. Jeff at the Village Point location is very helpful and patient. He maintains his professionalism even when I'm struggling with the simplest tasks. His knowledge and ability to help are huge. The remote session made it easy for him to make the changes needed and get me on my way Thanks!

Elsie Burklund

00:44 10 Sep 21

Jeff did a good job helping me get my printer back connected to my computer. It was not printing and he helped solve the problem. Jeff was very helpful. I appreciate the Schrock Desk immensely.

Richard Thayer

21:07 07 Sep 21

I had Schrock (Jeff) download data from work computer to my new personal computer and separate out the two emails. Work was done timely and correct and a couple of follow up questions were answered by connecting remotely to my machine and showing me what I needed to do.I appreciate the quality and integrity shown

Paul Davis

17:00 03 Sep 21

had trouble getting into quickbooks account. technician Jeff was very very very good at his profession in getting our account up and running. i want to commend him HIGHLY !! We are so glad to be a part of the Schrock Family. we refer you often to everyone.

john obermiller

20:33 30 Aug 21

Printer setup went fast without a hitch. had another problem that the PC was not seeing my F drive. He took care of that problem quickly -- as dust got on the connections.

Joan Fetter

18:03 30 Aug 21

Jeff Snyder was person who worked on my computer; very professional/helpful/pleasant/knowledgable. Thank you for sending him. j fetter

jan andersen

22:20 20 Aug 21

Jeff is an excellent person to work with. He explained everything. We were very pleased with him extra time explaining things to us. We'll be back!

Terri James

23:47 31 Jul 21

My MIL had a virus on her computer, we were able to take it to Schrock, and they got it all cleaned up for her. They were great to work with!

Mike Honcho

04:52 26 Jul 21

i have an excellent Dell laptop. but its old. basically needed a new screen and tlc. not only did they do exactly what i needed but their communication over the phone in regards to customer service.

Thomas Morrison

12:57 25 Jul 21

Schrock did a great job helping my parents with purchasing a new laptop. The Schrock desk tech support has been outstanding in fixing and maintaining their computer.

Jim Bunch

17:09 22 Jul 21

I've used the Lincoln location for several years for both my personal laptop servicing and our Knights of Columbus laptop. This is a business that gives you personal service and communicates with you, timely and effectively. When my DriveAdvisor notified me that my hard drive was not at 100 percent I also received a phone call as soon as they opened that morning. I just hope it holds on until the holiday special because I don't want to simply replace it because the computer is at least five years old.

Mark Chitwood

13:45 22 Jul 21

Great service - good price. We have used them a couple of times and have been very satisfied.

Jeff Vanderbilt

21:11 21 Jul 21

Visited Schrock Innovation on two occasions. Both visits resulted in great results. I would highly recommend them.

sarah barth

21:09 21 Jul 21

Good customer service.

Edie Horwath

19:19 18 Jul 21

called today and talked jeff to help fix my email account. He was verypatient and even contacted att for me to straighten it out. excellent servicethank you

Thomas Meola

00:02 12 Jul 21

I needed a very small screw to secure an SSD to a motherboard. Motherboard apparently didn't come with the appropriate screw. Out of desperation I called Scheock and asked if they had any small screws for sale. They advised me to stop by and when I did, opened up a drawer with thousands of different screws. I offered to pay and they waived me off. I wasn't a customer never bought anything from them and they gave me what I needed for free.Much appreciated.

William Neely

19:06 20 Jun 21

Jeff provided excellent service and answered all of my questions. I highly recommend Schrock for anyone needing computer help.

John Heinicke

21:37 09 Jun 21

Jeff came over to set up my system. Outstanding service. Made it so easy even I can do it now. Thank you Jeff.

03:39 06 Jun 21

I have been a customer for about 4 years. As a Senior citizen, I like that I am not nickle and dimed to death when I have questions not requiring more than a few minutes on the phone or a short visit to the service center for a simple push of a few buttons for them. I have never been charged for this. That is what keeps me as your customer.For this latest problem, the initial diagnoses did not fix the problem, but the laptop was seven years old. Jeff was patient, answered my questions, and got a new system set up within a day. He made a special trip 40 minutes outside of Omaha to get the system internet connected and certain programs reinstalled late on a Saturday night. It shows that he cares about his Senior customers, most of whom are not techno geeks. which was greatly appreciated. He certainly went above and beyond.Thor, it may be worth considering Schrock having classes for Seniors. I know of several Seniors that would be in attendance. Thank you all.

donovan peterson

20:01 22 Apr 21

Jeff came out, on-time, and helped us with several Windows 10 upgrades and resolved all associated issues. Jeff is very professional and helpful on all computer related issues. We also decided to get the "Schrock Safe Upgrade to help with the upcoming 21H1 and 21H2 upgrades.This is the first time we have used the Schrock onsite and we will definitely do this again. It is very high quality without having to take the computer in. Jeff is great representative for Schrock. You can depend on Jeff to solve your computer problems.

Susan H

17:01 22 Apr 21

Jeffrey Snyder worked for more than 1/2 hour to solve my problem.He was polite, happy and competent in his solution.Thank you for hiring a great associate when there are so manypositions available with other companies.Great hire! Thank you, Jeff.S. Hohman

AK4NE Huskers

20:53 18 Apr 21

We need more people like Jeff from Schrock Innovations! I called him from Alaska and detailed the issues my elderly parents in Omaha were having with their computer. He drove to their house and picked it up, communicated frequently with me about the issues, repaired it, and installed software to prevent scammers from getting into their computer again (all in less than 24 hours!). I couldn’t be more grateful for all of his efforts. Highly recommend!

Michael Beffa

21:48 24 Feb 21

I am still trying to get Schrock to fix the computer I bought at the store by Village point. It was bought in July 2020. After taking the computer into the store 7/10, 7/30 when a PSU part was replaced, and now again in February and being told that it was a programing issue I still cannot get the machine to boot up without turning it off and restarting everything. There obviously is a part that needs to replaced. I don't know what it will take to get it fixed.

Tess Cheney

20:13 08 Feb 21

If I could give them a 0 I would. No help very rude . They wouldn't work with us. They told us there was no fixing the computer that we had to get a new one and then when we came in that wasn't true either. The kept creating a new story every time we asked them questions. Would let us use our Maintenance coupon. Even those thats what we bought it for. I would never ever go back to them or recommend anybody to go there.

Vicki C

20:44 28 Jul 20

Haven't visited yet. But have used the Lincoln center many times over the years with great service.

Phil Leichliter

18:26 08 Apr 20

I bought a computer from Schrock Innovations on Friday, and it was totally customized and ready for me Saturday morning! No one tried to "upsell me" on equipment or peripherals that I don't want although they made some good suggestions. Then, I had an on-line service with a Tech named "John" who was outstanding! Got my Office 365/Outlook etc rolling in minutes, and there was NO extra charge! He told me it was all part of the start-up for a new computer. I also had the pleasure of visiting with the owner for a few minutes; it's no wonder Schrock Innovations is voted #1! I'll be shopping here again and again for my small business!

mickey Anderson

22:47 07 Apr 20

Working with Gabriel he was able to get my printer set up to work again. He was great to work with and very supportive in working with me to get it going. Thanks much for his help and expertise.

Dean Karloff

21:06 06 Apr 20

Gabriel was very patient with me and helped me correct my computer problem. He was very knowledgeable about the whole situation. He has enough of a sense of humor to guide a very inexperienced 81 year old senior citizen through to the solution .In my book, HE'S A KEEPER. Thanks, Gabriel.

Donna Masloski

22:19 21 Mar 20

I could not sign into my email account and my husband and I called and spoke to Parker and he helped us right away and fixed the problem. We really appreciate his wonderful help and his great attitude on the phone. Again, he gave us quick and wonderful help.

Lynn Sornsen

01:19 27 Feb 20

Brian came over to my house and fixed my problem. He was the best tech I've ever had over to my house. Give this man a raise!!! The problem is all was all on cox's end and i look forward to getting to complain to them tomorrow for their horrible service. Thank you for being so great!

Joyce Burnison

22:58 17 Feb 20

#1) 2-17-2020: Today's service was great! I am not certain what he did today, but when I called into Schrock this afternoon, he diagnosed that there was a problem in MSWord. He found a "last year's version" of something to install that allowed the computer to respond properly. Thanks for getting us back up and running after fighting this for over a year. #2) We had just spent $213.99 on 2-5-2020 Invoice # 34127 ...and thought we would be able to type in MS Word when we got it back. It was too bad that after our computer spent a week at Schrock our expectation was that the updgrade from Windows 7 to Windows 10 would correct a problem that occured every time when trying to type in a simple MS Word document = slow slow slow recovery to get the cursor back after typing a couple of words. #2.2) Maybe the lesson we learned in this month long effort is to be more explicit on what was not acting properly, (rather than assuming that the windows 10 upgrade would be the fix for all of the challenges we were facing. ...As evidently, the problem fixed today had nothing to do with Windows 7 or Windows 10. upgrade. Again Thanks. I did not catch the name of who assisted me, but he met our needs in a prompt and courteous manner. Kevin & Joyce Burnison.

Susan Adams

22:12 04 Feb 20

I have had another excellent customer service experience with Schrock!Brian, the associate who helped me, was knowledgeable and patient with my questions. He offered explanations and suggestions that were easy to follow. I felt he genuinely cared about finding a resolution to the challenge I was having. Perfect combination of expertise and caring! I'm looking forward to following up on his suggestions. I recommend Schrock highly!

Carol Hester

20:36 04 Feb 20

My secure updater was not working properly and John logged in and fixed the problem in no time. I appreciate his quick response to fix it and his friendly response to my questions. I'm definitely not a computer guru - great service!!!!

Kenneth dirksen

22:39 20 Jan 20

Gabriel Did an outstanding job working with me to restore connection to my printer over the network. Thank you for your patience and time to accomplish this task.

Dean Vogel

18:46 06 Jan 20

I had my computer upgraded to windows 10 and cleaned it up. Gabriel helped me out with with all my problems, much appreciated. will recommed Schrock to my friends.

Lindsey W

18:09 21 Dec 19

Schrock Innovations has been extremely helpful in fixing my computer! It was broken and they replaced the part very quickly, and it has been working very well ever since! Gabe was super helpful in identifying the problem and getting it all fixed up! Thanks Gabe!

Sarah Tucker

23:21 19 Nov 19

For a few years now, I have been using the services of Schrock innovations.Last night, I had difficulty installing the new update for my windows 10.After five tries, I called Schrock located in Village Pointe.The technician who answered is named Chase and he immediately was able to help me successfully install the update.Thanks to Schrock for hiring such competent people!

Dean Carstensen

15:47 10 Oct 19

Schrock Innovations is a great computer company - 5 STARS. I have recently purchased two Venture desktop computers. (One for our church and one for our home.) Fantastic machines.Thor's staff have helped me a lot with migrating software and email from the old computers to the new ones. A special "shout out" to Gabriel. He has been my main contact from Schrock. He solved many problems for me. Thanks also to Brian and Kyle for their expertise.

Blake Hall

14:00 24 Jul 19

I brought my "fleet" of Apple products to this team to have Symantec Endpoint installed. They were great help and after several weeks all my devices are still working glitch free. I feel better after getting protected and using folks that have knowledge. I enjoy the radio show weekly as well and get a bunch of pointers and training so I can operate my devices effectively.

Danine G

12:41 23 Jul 19

I have been listening to the radio show for years. The information is helpful and informative. Stopped in the Omaha service center after purchasing the second generation tablet and it was having some problems with the home screen. The techs were friendly and helpful in diagnosing the issue.

More reviews

16909 Burke St. Suite 129, Omaha, NE – 68118

402.934.9423

omahasupport@schrockinnovations.com

Monday-Saturday: 10am-8pm
Sunday: Noon-5pm