Today we received an email from a long-time customer, Robert Houser in Lincoln, NE. He recently had a problem with his computer and was able to get the assistance he needed quickly over the Schrock Desk. Bob writes: I am sending you this message because i want to inform you that the service i receivedContinue reading »
Today we received a gift from one of our long-time customers, Bob Bosoco.
This time of year we usually pack on a few pounds with all of the goodies our customers drop by.
But this is the first gift we are going to have to frame!
Here is what Bob wrote in his note:
December 13. 2009
2801 Pine Lake Road #A
Lincoln, Ne 68516
Before the year escapes me completely I want to be sure I let you know I am pleased with the Schrock Desk Service from Schrock Innovations.
With “Schrock Desk” John and especially Eric, I have been able to keep my problems to a minimum and always have them solved promptly. Eric has been a life line to keeping me running and his quality attitude toward customer service is noteworthy.
I hope the art print “Computer Bugs” by Randall Spangler will be enjoyed by the entire staff and will give them reason to smile. Regrettably I was not able to deliver the print to your hands as I had originally intended. A family health issue became an intervening priority.
I hope 2010 is a prosperous year for you, your family and employees.
Same back to you Bob!Continue reading »
Linda Backer had us work on her computer aafter her hard drive died. Linda and her family had faced some serious challenges, and the last thing they needed rto worry about was the data on their hard drive.
Doug helped Linda get her data back and did what he could to restore her digital life as it was before the failure.
Here is what Linda wrote in a thank you note:Continue reading »
I immediately turned the computer off and disconnected the cords. I then asked her what the Geek Squad did when they took their computer in. She informed me they didn’t do anything other than to tell them they would have to call Dell and reload the operating disks.
I then called Schrock and informed them i would be bringing their computer in as it had spyware. In visiting with the person on the phone about their problem, Eric informed me that they had seen computers with this spyware before.
In fact, Schrock fixed the problem and had it back to her in the same day.Continue reading »
Mark Gardener call Schrock Innovations to come to his home to fix his computer. After the initial visit,l so other issues came up that required a follow-up visit.
When Schrock Innovations says you have a warranty, you have a warranty. That is what Mark Gardener found when Eric came to his home for a follow up visit. Mark wanted to pay Eric for his time, but Eric refused.
Here is the letter Mark sent praising Eric’s outstanding customer service:Continue reading »