Today we received an email from a long-time customer, Robert Houser in Lincoln, NE. He recently had a problem with his computer and was able to get the assistance he needed quickly over the Schrock Desk. Bob writes: I am sending you this message because i want to inform you that the service i receivedContinue reading »
Less than one year after launching a new Service Center and radio show in Omaha, NE, Schrock Innovations is scheduled to open its third location in September 2011. The new location will be located at the corner of 72nd and Hwy 370 in Papillion, NE across the street from the Shadow Lake Pavilions Mall. “OurContinue reading »
More than 100 people turned out for the grand opening and nearly all of them brought computers in for a discounted Preventative Maintenance Checkup.
The Omaha staff did a great job making everyone feel welcome, processing in the computers and making sure everyone got a helping from the Lovely Kimberly’s amazing cookie buffet.
In fact, 11 days later – after the glow of the grand opening had completely passed, our bench is STILL full with an average of 11 computers coming through the service center every day.
What is New in the Omaha Service Center?
In 2008 Schrock built a state-of-the-art Service Center in Lincoln, NE. The new Omaha Service Center applies the lessons learned from that build out to create the most efficient, customer friendly design possible.
For example, Schrock’s Omaha Service Center features full-height walls to help reduce echo, a shortened walking distance between the front desk to the door, and a much larger tech bay.
The new configuration allows Schrock technicians to work on 40 computers simultaneously, as opposed to Lincoln’s 26.
Where is the Omaha Service Center?
Schrock Innovations Omaha Service Center is located at 16909 Burke Street, STE 129 in Omaha, NE 68118. You can reach the service center by phone at 934-9423.Continue reading »