Schrock Innovations Launches New Omaha Location

Schrock Innovations in Omaha NebraskaOn Sunday, October 10, 2010 Schrock Innovations launched a completely redesigned Omaha Service Center near the high-traffic Village Pointe Mall.

More than 100 people turned out for the grand opening and nearly all of them brought computers in for a discounted Preventative Maintenance Checkup.

The Omaha staff did a great job making everyone feel welcome, processing in the computers and making sure everyone got a helping from the Lovely Kimberly’s amazing cookie buffet.

In fact, 11 days later – after the glow of the grand opening had completely passed, our bench is STILL full with an average of 11 computers coming through the service center every day.

What is New in the Omaha Service Center?

In 2008 Schrock built a state-of-the-art Service Center in Lincoln, NE. The new Omaha Service Center applies the lessons learned from that build out to create the most efficient, customer friendly design possible.

For example, Schrock’s Omaha Service Center features full-height walls to help reduce echo, a shortened walking distance between the front desk to the door, and a much larger tech bay.

The new configuration allows Schrock technicians to work on 40 computers simultaneously, as opposed to Lincoln’s 26.

Where is the Omaha Service Center?

Schrock Innovations Omaha Service Center is located at 16909 Burke Street, STE 129 in Omaha, NE 68118. You can reach the service center by phone at 934-9423.

Continue reading »

KIBZ The Blaze Gives Schrock Computer Company Two Thumbs Up

Tim and the Animal took a couple minutes during the Morning Show today to throw a few kind words toward Schrock Innovations Computer Company.

We have done a LOT of work for Animal’s computers over the past few months and no matter what he sounds like on the air, he is one of the most good-hearted, caring person that I know. Tim is a true tech lover and he and I would talk for hours about the latest cameras and audio technology if the boss wasn’t around to break it up.

Have a listen to what they said about Schrock on the air.

Continue reading »

Schrock’s Omaha Service Center Featured
in World Herald’s Business Makeover

Thor Schrock

In the Money section of today’s Omaha World Herald Schrock Innovations was featured as a “business makeover”. After our recent improvements to our Lincoln Service Center, our Omaha location is paling in comparison and I know we need to do something about it.

We have a set of plans in place for it, but when Stephanie Monge offered me the opportunity to sit down with not just one, but a team of consultants about our plans I could not pass it up. Here is the article as it appeared in the paper today:

Continue reading »

Mark Gardener Praises Schrock Innovations Field Technician

Mark Gardener call Schrock Innovations to come to his home to fix his computer. After the initial visit,l so other issues came up that required a follow-up visit.

When Schrock Innovations says you have a warranty, you have a warranty. That is what Mark Gardener found when Eric came to his home for a follow up visit. Mark wanted to pay Eric for his time, but Eric refused.

Here is the letter Mark sent praising Eric’s outstanding customer service:

Continue reading »

Schrock Notebooks Key in Extreme Makeover Home Edition’s Lincoln Effort

Unless you have been living under a rock you know that Ty’s Team with Extreme Makeover Home Edition is replacing a home in Havlock this week.

What you may not know is that the technology required to coordinate the estimated 1,500 needed volunteers is also being provided by Schrock Innovations.

The Home Builder’s Association of Lincoln (HBAL) called Schrock Innovations in early October about Project 411 – the code name for the planned renovation of the Machacek family home.

It was estimated that the build team would need more than 1,500 volunteers to complete the build within the one-week time frame, and HBAL needed an easy way to coordinate the schedules, skills, and abilities of the volunteers involved.

Continue reading »