Mark Smith was hired today to take over the support services component of Schrock Innovations’ Maintenance Checkup Home Edition software.
Schrock Innovations launched the first version of their Home Edition computer maintenance software in 2003, and since then has expanded the software to include spyware removal and hard drive cleanup. A new version of the software is scheduled for beta release in Q1 of 2007.
“No matter how much you test, you just can’t replicate every possible situation your software will face in the field,” Thor Schrock, Owner of Schrock Innovations said. “While designing a piece of software represents the major financial input, fast, responsive support is a necessity to ensure customer satisfaction.”
Smith, who will be based in the Omaha Service Center, has a degree from UNO in Information Technology with a minor in business administration.