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How to Cancel Your MoviePass / Mediapipe Account

Published on 09-17-2008  | 

Find Out Who is Responsible for the Popups

This information is intended for individuals who, intentionally or unintentionally, installed the MoviePass MediaPipe software on their computers and wish to discontinue service with MoviePass. This website does not offer legal, accounting, or financial advice.

MoviePass Contact Info

Phone Number: (866) 431-7720

Alt. Phone Number: (866) 284-9766

Email: contact@movieland.com

Main Address:
Digital Enterprises, Inc.
8725 CLIFTON WY RM 202
BEVERLY HILLS, CA 90211

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HOW DID THIS SOFTWARE GET ON MY COMPUTER?

In short, you put it there. The MediaPipe software was installed on your computer after you clicked on an online advertisement about free movies and video content. A 3-day trial is advertised and according to the MoviePass Terms of Service, you are required to cancel your MediaPipe account before your trial expires. If you failed to cancel your trial, the terms state that you will pay one month's service fee.

MediaPipe is heavily advertised on www.moviepass.tv and www.movieland.com.
In fact, both domains were reserved with the same registrar, are hosted on the same server, and are physically located less that
30 miles from each other.

WHO IS THE PERSON RESPONSIBLE FOR THIS?

That is a more difficult question to answer. MovieLand and MoviePass are protected by a corporate veil that goes a few levels deep before you get to the person responsible. Thanks to the California Secretary of State website, we were able to follow the money to an individual's name.

You can view the Whois information for www.moviepass.tv and the Whois information for www.movieland.com for yourself here. The corporation that owns MoviePass.tv is Digital Enterprises, Inc and the MovieLand.com URL is owned by Triumphant Videos, Inc. A complaint filed by the Federal Trade Commission identifies the owners of these, and other offending domains, as Easton Herd and Andrew Garroni. Previously it was suspected that a company named GKL Search in California held ownership of these corporations. While GKL Search makes periodic filings to the State of California on behalf of the offending companies, there is no aparent ownership relationship.

This suggests that Easton Herd and Andrew Garroni are responsible for MovieLand, MoviePass, and MediaPipe.

DO I HAVE A MEDIAPIPE ACCOUNT?

Yes, you do. If you are seeing the MoviePass, MediaPipe, or MovieLand popups on your screen, you have a MediaPipe account and it needs to be canceled to avoid any additional financial responsibilities.

The MoviePass website has updated their terms and conditions. In uppercase bold letters they now state that if you use the MediaPipe trial service, software will remain on your computer until you meet your "obligations" (i.e. pay them a subscription fee).

MoviePass used to offer a toll-free number to cancel and cancel MoviePass, however they have since routed that number to voicemail. Their numbers are listed at the top of this page. They have now created a cancel MoviePass customer service web page where you can request that your MediaPipe account be canceled. You can attempt to complete their MoviePass cancellation instructions, however reports indicate that when users visit the page, MoviePass demands money to remove the annoying MoviePass popups from your computer. To attempt their cancel MoviePass process, click on The MoviePass Cancellation Page.

When you click on the link, you will be directed to a page that attempts to detect the MediaPipe software on your computer. If it is detected, then you will be admitted into the members area. If you attempted to cancel MoviePass in whole or in part already, you will be prompted to reinstall MoviePass and/or MediaPipe on your PC. DO NOT REINSTALL MediaPipe!! If the link takes you to a cancel MoviePass page, do not, under any circumstances, provide any additional information about yourself such as your phone number, name, address, social security number, credit card number or bank account number to MoviePass.


You need to cancel your MoviePass account if at all possible before you remove MediaPipe and stop the MoviePass popups. If you do not cancel your MoviePass account before you cancel MoviePass / MediaPipe, you could be billed for an entire year of MoviePass service (the price varies, but could be as much as $359.88 USD). Reports also indicate that if you refuse to pay MoviePass or cancel your MoviePass account in any way that is not in accordance with the MoviePass / MediaPipe cancellation policy, that MoviePass may threaten you with bad marks on your credit report and collection activity.

If you have already paid money to cancel MoviePass, it is IMPERATIVE that you follow their cancel MoviePass directions and cancel your MoviePass / MediaPipe account immediately before you cancel MoviePass from your computer. To cancel your account, please visit the MoviePass / MediaPipe cancellation webpage. If you do not wish to cancel your MoviePass account or you can not access the cancel MoviePass cancellation website, you should proceed with the cancel MoviePass tutorial by clicking on the links below to move on to the cancel MoviePass process.

Once you have canceled your MoviePass and/or MediaPipe account, use the links below to manually cancel MoviePass / Mediapipe software from your PC and stop those annoying MoviePass trial software popups! The cancel MoviePass process is quite easy and only involves 3 steps.

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